- November 2020 - Submitted to Application to PUC (Public Utilities Commission) for 311
- November 2020 - Submitted RFP for Custom Service Relationship Management System (CRMS) to vendors
- March 2021 - Vendor Selected
- April 2021 - PUC approved application for 311
- June 2021 -Council approved CRMS contract
- August 2021 - CRMS Implementation
- April 2022 - Soft Launch (Testing) for CRMS in Call Center
- July 2022 - Citywide Launch of 311
