The Utility Billing Office is responsible for establishing and billing services for Water, Wastewater, Solid Waste, Gas, and Storm Water. Citizens can call our office to discuss their existing accounts and any questions they may have with their bills.
For Customer Service:
- To report a GAS LEAK CALL 311 immediately.
- Need new, transfer, or disconnect services: https://docs.cctexas.com/forms/UBOServices
- Need a payment arrangement: https://docs.cctexas.com/forms/UBOArrangement
- Call the Customer Call Center at 311. If outside city limits call (361) 826-CITY (2489).
Utility Billing Office Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
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Start or Transfer Services
In order to start or transfer services customers may need to provide the following:
Residential accounts:
- Lease agreement (if renting)
- A lease agreement must have a commencement date, service address and be signed and dated by the property owner/manager on record and tenant(s)
- New or existing property owners may be verified via Nueces County Appraisal District records. Additional documents may be requested if unable to verify via Nueces County Appraisal District.
Commercial accounts:
- Lease agreement (if renting)
- A lease agreement must have a commencement date, service address and be signed and dated by the property owner/manager on record and tenant(s)
- W-9
- New or existing property owners may be verified via Nueces County Appraisal District records. Additional documents may be requested if unable to verify via Nueces County Appraisal District.
- Letter of Authorization
- A letter on company letterhead signed by an officer of the company granting authorization to assigned employees for account access.
More Information About Utility Billing
Utility Accounts Privacy Policy
