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Find utility rates, service information, and information on related programs.
                                                                                                                                                                                                                                                                                   

SERVICE INFORMATION

New Service
For new service, to transfer or disconnect services, or for questions, please call the City's Customer Call Center at (361) 826-2489. You may also see self-service options on the Pay Your Utility Bill service page. 

Problems Paying a Bill
If a resident knows they are having problems paying their utility bill, they must seek assistance prior to utilities being disconnected. If disconnection occurs, the entire balance and any associated fees must be paid in full prior to re-connection. Citizens seeking assistance with a payment plan prior to disconnection should make an appointment with the Utility Billing Office to avoid disconnection.

AVAILABLE PROGRAMS

Operation Heat Help
Operation Heat Help provides financial assistance in paying winter gas bills.
         Program Flyer »

Medical Exemptions for Utility Customers
The Courtesy Notice Program is for customers that have an approved medical exemption.
         Program Information »
         Application Form »

2-1-1 Texas
The toll-free, 24-hour information and referral number, 2-1-1 is an easy way to get information about community programs that may be able to assist.
         Call 2-1-1 »