UBO   Rose V. Leal-Flores UBO Manager   Customer Service Center 361-826-2489

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MISSION

Provide customer service and utility revenue generation in a timely and efficient manner to the benefit of all customers while continuously improving the service level of pride and workmanship.

The Utilities Business Office is responsible for connecting, billing and reading new and existing service(s) for Water, Wastewater, Solid Waste, and Gas. You can inquire about existing accounts, and report any problems you have with the service billing.

ESTABLISHING UTILITY ACCOUNTS PRIVACY POLICY

In accordance with HB 1130, effective September 1, 2005, the City of Corpus Christi (City) adopts the following Privacy Policy Related to the Confidentiality of a Social Security Numbers (SSN).

It is the policy of City to protect the confidential nature of social security numbers disclosed to the City in connection with the provision of city services.

Disclosure of a SSN is requested from an individual in connection with providing city services. Although a SSN is not required in order to establish or obtain city services, if an individual fails to provide a SSN, the City will require a deposit in lieu of disclosure. Further disclosure of an individual's SSN is governed by the Public Information Act (Chapter 552 of the Texas Government Code) and other applicable law.

A SSN is used only as necessary in connection with providing city services, including, but not limited to: 

(1) As a means of identifying an individual; 
(2) for internal verification or administrative purposes; 
(3) to perform a credit check, and 
(4) for debt collection purposes.

The City restricts access to a SSN to those city employees who need access in order to perform a specific job.

City records are disposed of in accordance with the state and federal law, the provisions of the Local Government Code, and the administrative rules adopted under its authority.